Using Self-Serve – our online system

Self-Serve is our secure online mortgage service that gives you more control over your mortgage, and is available 24 hours a day, 7 days a week.

With Self-Serve, you can find key information about your account and carry out many tasks online, without having to call or write to us:

Check your monthly payment details, see recent payments made and the total amount you currently owe.
See your remaining term, current interest rate and repayment type.
Find details of your new payment amount when this has changed due to an interest rate change.
Make monthly debit card payments quickly and securely.
Check and update your contact or correspondence details.
Make a lump sum overpayment by debit card.
Request account information from us, such as a redemption statement.
Send us a query as a secure message – and if you need a response, we’ll aim to reply within five working days.

You can find out more about Self-Serve below.

If you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

To use Self-Serve for the first time, you’ll need to register and create your secure account.

How to register

To register and use Self-Serve, you’ll need to create a username and password. These details will be needed each time you sign in.

You’ll need to confirm the following information when registering for the first time:

Your mortgage account number (see your annual statement or a recent letter we’ve sent you).
The postcode of your mortgaged property (the ‘security address’).
Date of birth (on joint accounts, each person will need to register individually to use the service).
Amount of your most recent mortgage payment (you can usually find this on your most recent bank statement).

Once you’ve registered for Self-Serve you can sign in to access your account at any time.

Who can register

For joint accounts, each person will need to register individually to use the service.
Only customers named on the mortgage account can register.
Individuals who have a third party authority for someone else’s mortgage account won’t be able to register.

Debit card payments made via Self-Serve after 9pm on weekdays, after 5pm on Saturday or after 7:30pm on Sunday are usually applied to your account the following day.
However, if you make your payment via Self-Serve on the last day of the month and that day is a Saturday or Sunday, payments made up until 9pm will be applied to your account on the same day.
If your account is in arrears, you may be unable to make your card payment via Self-Serve. If we don’t accept your debit card payment via Self-Serve, you’ll see a prompt asking you to call us instead.

Sign in now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.

Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.

Yes

Thanks for your feedback!