Making your monthly payments
There are several easy and convenient ways to make your monthly payments, including Direct Debit, bank transfer, and debit card payments. You can find out more information here and see your options below.
Please note – we can only accept monthly payments from customers named on the mortgage account, unless you’ve set up a third party authority allowing someone else to make payments on your behalf.
Paying by Direct Debit
The simplest way to make your monthly payments is by Direct Debit. It’s free, easy to set up, and you don’t have to worry about forgetting to make a payment, because we ask your bank for your payment on or around the same date every month.
If your monthly payment changes, for example because of an interest rate change, we’ll make sure your Direct Debit is altered and give you at least four working days’ written notice of your new payment amount.
You’re in control because you’re free to ask your bank to cancel your Direct Debit at any time. You also have the reassurance of the Direct Debit Guarantee which means that, in the unlikely event of an error in the payment of your Direct Debit, you’re entitled to a full and immediate refund.
More about Direct Debits
If you don’t pay by Direct Debit and want to set one up, you can download an instruction form and complete and return it to us at:
Rosolite Mortgages
PO Box 121
Skipton
BD23 9FL
You can also call us with your bank details to hand and instruct us to set up your Direct Debit over the phone.
If you post the form to us, you’ll need to allow at least ten working days before your payment is due.
Once we’ve contacted your bank and set the Direct Debit up, we’ll write to tell you when the first payment will be collected.
You may need to make a payment using one of the methods described lower down the page if the Direct Debit won’t be collected before your next monthly payment is due.
Please note – you can only set up a Direct Debit using the instruction form if the bank account being used is in the same name as your mortgage. If you wish to set up a Direct Debit from a bank account under a different name, please call us with your details to hand.
You can ask your bank to cancel your Direct Debit online, over the phone or in branch. You can also contact us and ask us to stop, or to suspend collecting payments from your bank.
If you’ve changed your bank using the Current Account Switch Service your existing Direct Debit should be transferred.
If you haven’t used the Current Account Switch Service and you want your payments to come from a different bank account, or you wish to make some other change to your Direct Debit, please sign in and send us a secure message via Self-Serve.
Alternatively, please call us.
If the day of the month on which your Direct Debit is collected isn’t convenient, and you want to change it, please sign in and send us a secure message via Self-Serve.
Alternatively, please call us.
You do need to make a payment every month, and you won’t be able to skip a monthly payment. But we may be able to collect your payment later in the month.
If you’re having problems making your monthly payment, please contact us and we’ll try to help. Simply calling us won’t affect your credit rating.
If your bank rejects our request for payment, we’ll write and tell you, and let you know if we’ll make a second attempt to collect the payment from your bank. We may also send you a text message or give you a call.
If we don’t make a second request to collect the payment by Direct Debit, you’ll need to make your payment using one of the alternative methods below.
Other ways to pay
There are several other ways you can make your payment if you can’t pay by Direct Debit. Please read the information below carefully to make sure that, whichever payment method you use, your payment reaches us on time. This is particularly important when the last day of the month falls on a Saturday, Sunday, or on a bank holiday.
If we don’t receive your monthly payment by the end of the month in which it’s due, your account could fall into arrears, and that may have a negative impact on your credit file.
We can only accept payments from customers named on the mortgage account, unless you’ve set up a third party authority allowing someone else to make payments on your behalf.
Self-Serve is our secure online system, which is available 24 hours a day, 7 days a week. You can use it to make payments, check your balance, interest rate or payment amount, request a statement, send us a secure message and more.
If you’ve registered for Self-Serve, you can use this to make a debit card payment quickly, easily, and securely.
Simply sign in, click Make a regular payment in the menu on the left of the Account Summary and then follow the on-screen prompts.
You’ll need your card at hand because we don’t store your debit card details. We don’t accept credit card payments.
Payments made after 9pm on weekdays or after 5pm on Saturday or Sunday will be applied to your account the
following day.
Sign In now – if you’ve already registered on Self-Serve, you can sign in to your account at any time, from any device.
Register now – to use Self-Serve for the first time, you’ll need to register and create your secure account.
You can call us and make a payment using your debit card between 7am and 9pm from Monday to Friday, and from 7am to 5pm on Saturday or Sunday.
You’ll need your account number and your correspondence postcode when you call. Please also have your debit card to hand because we don’t keep a record of your debit card details.
Most customers don’t need to wait to speak to an agent – it’s quick and easy to follow the prompts and make your payment using our automated system.
Under some circumstances we won’t be able to take your payment using the automated system. If that happens, we’ll redirect you to speak to an agent, but we’ll usually only be able to do that during our opening hours for general enquiries. If you’re paying at the end of the month, please take this into account, because your account could fall into arrears if we haven’t received your payment before the month ends.
A bank transfer is a single payment that you instruct your bank to make. You choose when the money will leave your account and can usually request the transfer online, in branch or over the phone.
We’ll need to receive your bank transfer by no later than 4pm on the last working day of the month, because bank transfers received after 4pm on the last working day of the month won’t be applied to your account until the next working day. If we’re unable to process your payment by the last day of the month, we may treat your account as being in arrears.
The bank account details to use vary for different customers – based on your account number.
If your account number begins 52 – i.e. 52XXXXXXX:
Account name: Topaz Finance Limited
Sort code: 40-02-50
Account number: 71433865
Reference: Your mortgage account number
If your account number begins 58 – i.e. 58XXXXXXX:
Account name: Topaz Finance Limited
Sort code: 40-02-50
Account number: 71433873
Reference: Your mortgage account number.
To find the correct bank details, you can check the information we sent you in your welcome letter in July 2019. If you no longer have this letter or are unsure which bank details to use, please call us.
Please make sure to verify the details before sending your payment and include your mortgage account number as a reference. If we receive your payments without a reference, they may not reach your account and that could result in your account falling into arrears.
A standing order is a regular payment that you set up through your own bank, either online, over the phone or in branch.
Most banks won’t process standing orders over the weekend or on a bank holiday. If you want to pay by standing order towards the end of the month, you’ll need to make sure you allow for when the month ends over a weekend or a bank holiday, because we may not receive your payment until the first working day after the weekend.
The bank account details to use vary for different customers – based on your account number.
If your account number begins 52 – i.e. 52XXXXXXX:
Account name: Topaz Finance Limited
Sort code: 40-02-50
Account number: 71433865
Reference: Your mortgage account number
If your account number begins 58 – i.e. 58XXXXXXX:
Account name: Topaz Finance Limited
Sort code: 40-02-50
Account number: 71433873
Reference: Your mortgage account number.
To find the correct bank details, you can check the information we sent you in your welcome letter in July 2019. If you no longer have this letter or are unsure which bank details to use, please call us.
Please make sure to verify the details before sending your payment and include your mortgage account number as a reference. If we receive your payments without a reference, they may not reach your account and that could result in your account falling into arrears.
If you’re sending us your monthly payment by cheque, please allow eight working days for postage and the payment to be applied to your account.
Cheques should be made payable to Rosolite Mortgages.
Please write your account number on the back of the cheque and post this to us at:
Rosolite Mortgages
PO Box 121
Skipton
BD23 9FL